Your privacy is hype96's top priority. This document clearly and transparently explains how we collect, use, store, and protect your personal information — all in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Privacy Commitment
From data encryption to strict access controls — these are the concrete measures we take to keep your information safe at all times.
All your personal and financial data is encrypted using AES-256-bit standards — the same technology used by leading Malaysian banking institutions such as Maybank and CIMB. The data remains unreadable even if it were to be intercepted by an unauthorised party.
Hype96 never sells, rents, or transfers members' personal data to any third party for marketing purposes. Your information is only shared with parties necessary to operate our services — and all such parties are bound by strict confidentiality agreements.
Every aspect of data processing at hype96 complies with the Personal Data Protection Act 2010 (PDPA), Malaysia's primary data protection legislation. We conduct regular compliance reviews to ensure our practices remain aligned with the latest legal requirements.
Access to hype96 members' personal data is strictly limited to staff who require it to perform their duties. All access is automatically logged and monitored. Any staff member who violates the data access policy will be subject to immediate disciplinary action.
You have full control over your personal data at hype96. Access, correct, or request deletion of your data at any time through your account settings or by contacting our support team. Requests will be processed within 14 business days.
In the unlikely event of a data breach involving your personal information, hype96 is committed to notifying affected members within the timeframe required by the PDPA, along with details of the incident and the remedial steps taken.
Data Transparency
Hype96 only collects data that is strictly necessary. This table clearly outlines each data type, its purpose, and how long it is retained.
| Data Type | Examples of Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC) and legal compliance | 5 years |
| Contact Information | Phone number, email address | Account communications, security notifications, customer support | Duration of active account + 2 years |
| Financial Data | Deposit/withdrawal records, payment methods (e-wallet, FPX) | Transaction processing, payment verification, anti-money laundering | 7 years (statutory requirement) |
| Gaming Activity Data | Betting records, wins/losses, game history | Game fairness, fraud detection, responsible gaming | 3 years |
| Technical Data | IP address, device type, web browser, session logs | Account security, detection of unauthorised logins, and platform improvement | 12 months |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience, platform usage analytics, website performance | Up to 24 months |
| Support Communications | Live chat transcripts, support emails, complaint tickets | Complaint resolution, staff training, and service quality assurance | 2 years |
Your Rights as a User
Under PDPA 2010 and hype96's privacy policy, you have the following rights, which you may exercise at any time.
You have the right to request a copy of all personal data hype96 holds about you. Requests will be processed within 14 working days and provided free of charge for the first request each year.
If any of your personal data in the hype96 system is inaccurate or outdated, you have the right to request a correction. Corrections will be carried out within 7 business days following identity verification.
You may request the deletion of your personal data when it is no longer needed for the original purpose of collection. However, data that is legally required to be retained cannot be deleted until the mandatory retention period has expired.
In certain circumstances, you have the right to request that hype96 restrict how we process your personal data — for example, during the period of a dispute investigation or a data accuracy review.
For data processing based on your consent — such as receiving marketing emails — you may withdraw that consent at any time without affecting your core hype96 services.
If you are dissatisfied with how hype96 handles your personal data, you have the right to file a formal complaint with the Personal Data Protection Commissioner of Malaysia under PDPA 2010.
Welcome to the Privacy Policy page hype96. We understand that privacy is something you take seriously — and so do we. This document is written in plain, easy-to-understand language rather than confusing legal jargon, so you can truly know what happens to your data when you use the hype96 platform.
This Privacy Policy applies to all users of the hype96 website, including casual visitors, registered members, and any individual who interacts with our platform on any device.
Hype96 acts as the "Data Controller" for all personal information collected from users of our platform. This means we are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We process your personal data to enable us to provide a safe, fair, and enjoyable online casino experience — including slots, Live Casino, Sports Betting covering the Malaysia Super League and EPL, and all related support functions.
Hype96 only collects data that is genuinely necessary to deliver our services and meet our legal obligations. Generally, the data we collect falls into the following categories:
We do not collect sensitive data categories such as medical information, political views, or biometric data, except in very limited circumstances and only with your explicit consent.
Hype96 collects your personal data through the following methods:
Hype96 processes your personal data for lawful and specific purposes only. We do not process data for any purpose beyond what is stated here without first obtaining your renewed consent.
The primary purposes of data processing at hype96 are:
Hype96 takes a highly cautious approach to sharing members' personal data. We do not sell, rent, or disclose your personal data to any third party for their own marketing purposes. Data sharing only occurs in strictly limited and specific situations:
All third parties who receive hype96 members' personal data are bound by legally enforceable confidentiality and data protection agreements. They are only permitted to use that data for the specific purposes mutually agreed upon.
Hype96 implements multiple layers of technical and organizational security controls to protect your personal data from unauthorized access, loss, or destruction:
Hype96 retains your personal data only for as long as necessary to fulfil its original purpose or to meet legal obligations. Once the retention period expires, data is securely deleted or fully anonymised.
General principles we follow in determining retention periods:
The hype96 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our website.
Hype96 uses four main categories of cookies:
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the hype96 platform.
In some circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, by cloud service providers or international game suppliers. In all such cases, hype96 ensures:
The hype96 platform is strictly for adult users aged 18 years and above and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data belonging to individuals under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered with hype96 without permission should contact us immediately at support@hype96.best.
Hype96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. We will notify you of any material changes through:
The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you wish to exercise any of your personal data rights, have questions about this Privacy Policy, or would like to raise a complaint regarding how we handle your data, please contact hype96's Privacy Officer via:
When contacting us regarding your personal data rights, please include your full name, hype96 account number, the type of request you are submitting, and specific details about the data involved to help us process your request faster. We will respond within 14 business days from the date we receive your request.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner under the PDPA 2010.
Frequently Asked Questions
Contact Our Privacy Team
For data access requests, corrections, deletions, or privacy complaints — contact our privacy team directly at privacy@hype96.best
For general privacy enquiries or immediate assistance, the hype96 support team is available in Bahasa Melayu around the clock via live chat within the platform.
Personal data rights requests are processed within 14 business days. General enquiries via live chat are typically answered in under 5 minutes.